Support & care
Keep the routine going.
From a first setup to a return question, start here. For anything specific to your order, email us with your order number.
Order updates
Ask about an existing delivery.
02Device care
A few habits that matter.
03Returns & warranty
Understand your next step.
Order updates
Ask us about your delivery.
This is an email enquiry, not a live tracking service. Fill in your details to open an email draft for Hovent support. You will need to send it from your email app.
Device care
Simple habits. Better upkeep.
Clean surfaces using a soft dry or slightly damp cloth. Never immerse a device in water. Charge in a dry space and store away from heat, moisture and children.
For a device that will not start, check charging and the product instructions. If the problem continues, email the model name, order number and a description of what happened.
Read safe-use guidance →Returns & warranty
Talk to us before sending it back.
Eligible unused devices in their original packaging have a 30-day return window from delivery. Manufacturing defects under normal use have one year of limited warranty coverage. Exclusions apply.
Email support first for eligibility and instructions. Please do not send a return to the registered office without confirmation.
Return terms → · Warranty terms →Common questions
A little guidance.
How should I start using a massage device?
Begin gently and follow the device manual. Avoid bones, joints and irritated skin. Stop if it causes discomfort.
Can I use beauty devices with skincare?
Follow the instructions supplied with your model. IPL should not be used over skincare, deodorant, self-tanner or freshly treated skin.
Can this site take an online order?
Not currently. The basket and checkout let you preview a selection, but no payment or order is sent. Contact us to ask about availability and purchasing.
Where can I find delivery information?
Read our shipping policy, or use the email enquiry above for an existing order.