Track order
Use your order number and email to check the latest shipping status.
Start hereSupport center
Help for orders, setup, care, and returns.
Find the fastest path to order updates, product guidance, warranty help, and routine questions for Hovent recovery and beauty devices.
Quick help
What do you need today?
Shipping
Review processing windows, delivery estimates, and address change timing.
Shipping detailsReturns
Check the 30-day return window and eligibility before sending anything back.
Return policyWarranty
Learn what the one-year limited warranty covers and how to start a claim.
Warranty helpProduct care
Keep devices clean, charged, dry, and ready for daily routines.
Care guideTroubleshooting
Battery, intensity, sensor, and fit tips for recovery and beauty devices.
Read FAQsTrack order
Check your delivery status.
Enter the email used at checkout and your order number. Shipping updates are sent as soon as the carrier scan is available.
Shipping
Delivery estimates
Most orders are processed within 1-2 business days. Standard delivery estimates are shown at checkout and may vary by destination, carrier capacity, and customs processing.
Taxes, duties, and available destinations are calculated during checkout when applicable.
Returns
30-day return window
Eligible unused devices in original packaging may be returned within 30 days of delivery. Contact support first so we can confirm eligibility and provide return instructions.
Opened personal-care devices may be limited by hygiene and safety requirements.
Warranty
One-year limited warranty
Hovent devices include one year of coverage for manufacturing defects under normal use. Warranty does not cover misuse, unauthorized repair, water damage, cosmetic wear, or accidental damage.
Product care
Clean, dry, charged
Wipe device surfaces with a soft dry or lightly damp cloth. Do not submerge devices, charge only in a dry area, and store away from direct heat, moisture, and children.
FAQ
Product and order questions.
How often should I use the massage devices?
Start with short sessions and moderate intensity. For most routines, 5-10 minutes per area is enough. Avoid using percussion directly on joints, bones, or irritated skin.
Can I use beauty devices with skincare?
Use GlowLift with a water-based serum or glide product where appropriate. Do not use IPL over skincare, deodorant, self-tanner, or freshly treated skin.
When will I receive tracking?
Tracking is usually emailed after the carrier receives the package. It can take up to 24 hours for the first scan to appear.
What if my product is not working?
Charge the device fully, check the manual, and contact support with your order number, a short description, and a photo or video if helpful.