Store policies
We keep the essentials easy to find before you order: shipping timing, return eligibility, warranty coverage, privacy practices, accessibility, and safe-use guidance.
Refunds and returns
Eligible unused devices in original packaging may be returned within 30 days of delivery. Contact support before returning an item so we can confirm eligibility and provide instructions.
Refunds are issued to the original payment method after the returned item is received and inspected. Original shipping charges, duties, and return shipping may be non-refundable unless required by law.
Shipping policy
Orders typically process within 1-2 business days. Delivery estimates depend on destination, carrier service, seasonal volume, and customs processing. Customers are responsible for entering a complete and accurate delivery address.
If an address needs to be changed, contact support immediately. We cannot guarantee changes after an order has entered packing.
Warranty policy
Hovent devices are covered for manufacturing defects under normal use for one year from delivery. Coverage may include repair, replacement, or another reasonable remedy at our discretion.
Warranty does not cover misuse, unauthorized modifications, water damage, accidental damage, cosmetic wear, lost accessories, or use outside the product instructions.
Privacy policy
We use customer information to process orders, provide support, prevent fraud, improve the shopping experience, and send marketing only where permitted. Customers can unsubscribe from marketing emails at any time.
Payment details are processed through secure checkout providers. Hovent does not intentionally sell personal information as a business model.
Terms of service
Product availability, pricing, offers, and specifications may change. Site content is provided for general shopping and product education. By placing an order, customers agree to provide accurate information and follow device instructions.
Hovent devices are wellness and cosmetic products, not a substitute for professional medical advice or treatment.
Accessibility
We aim to make the Hovent shopping experience readable, navigable, and usable across devices. If you have difficulty accessing product information or checkout support, contact us and we will help.
Safe-use guidance
Do not use on injured, swollen, numb, or irritated areas. Avoid direct percussion over bones, joints, neck front, or sensitive tissue. Stop if you feel pain or unusual discomfort.
Follow timing and intensity instructions. Avoid use on broken or irritated skin. If you have a skin condition or recent cosmetic procedure, ask a qualified professional first.
Check skin tone and hair color compatibility before use. Do not use over tattoos, dark spots, sunburn, active irritation, or near the eyes. Protective eyewear is recommended when instructed.
Consult a qualified professional before using wellness or beauty devices if you are pregnant, have an implanted electronic device, have circulatory concerns, take photosensitizing medication, or have a medical condition that may be affected by heat, vibration, light, or compression.